ri77 Privacy Policy
ri77 takes the protection of your personal information with the utmost seriousness. This policy clearly describes how we collect, use, and store information.
1 Introduction and Scope
ri77 ("we", "our", or "platform") operates a trusted online gaming platform for players in Bangladesh. This privacy policy explains what kind of information we collect about you, how we use it, and how we keep it secure when you use our website ri77.cam, register, or use our services.
This privacy policy applies to all services and products of ri77, including sports betting, cricket betting, live casino, slot games, and promotional activities. By using our platform, you agree to the terms of this policy.
Our Terms and Conditions and Responsible Gaming policy are also linked to and complement this privacy policy.
2 Information We Collect
ri77 collects only the information necessary to provide our services, manage accounts, and meet legal obligations. We collect information in the following categories:
2.1 Personally Identifiable Information
- Full name and date of birth (for age verification)
- Email address and account username
- National ID card or passport number (for KYC verification)
- Current address and postal code
2.2 Financial Information
- bKash, Nagad, Rocket, Upay, or bank account numbers
- Transaction history — records of deposits and withdrawals
- Wallet balance and bonus usage
Important: We never store your full payment card number or PIN. All financial transactions are processed through SSL encryption.
2.3 Technical and Usage Information
- IP address and device type
- Browser type and operating system information
- Site access times, page visit history, and session information
- Cookie and local storage data
2.4 Gaming Activity Information
- Betting history and playing patterns
- Game preferences and session duration
- Records of bonus and promotion usage
- Communication history with the support team
3 How We Collect Information
ri77 may collect your information in various ways:
- Directly Provided: Information you provide yourself during registration, KYC verification, or when contacting support.
- Automatic Collection: Information automatically collected through cookies, log files, and tracking technologies while you use our website.
- Payment Processors: Information required to complete transactions from payment processors such as bKash, Nagad, Rocket, and Upay.
- Third-Party Verification Agencies: Through trusted verification agencies for identity verification and fraud prevention.
4 Use of Information
We use your information for the following legitimate purposes:
4.1 Service Delivery and Management
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions (minimum deposit ৳100, minimum withdrawal ৳800)
- Operating betting and gaming services
- Managing bonuses and promotions
- Providing 24/7 live chat support
4.2 Security and Legal Compliance
- Detecting and preventing fraud, money laundering, and illegal activities
- Preventing access by persons under 21 years of age
- Complying with KYC (Know Your Customer) regulations
- Enforcing responsible gaming policies
4.3 Improvement and Personalization
- Improving service quality and developing new features
- Displaying games and offers based on your preferences
- Analyzing website performance
- Sending relevant promotional messages (subject to your consent)
5 Sharing and Disclosure of Information
ri77 does not sell your personal information to third parties. However, information may be shared in the following cases:
- Payment Providers: Necessary information shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Technology Service Providers: Trusted providers who assist with hosting, cybersecurity, and data analysis — who are contractually bound to follow our privacy standards.
- Game Developers: With relevant providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) for fair play verification and transaction confirmation for specific games.
- Legal Obligations: Upon request from government or regulatory authorities as part of a court order, investigation, or legal process.
- Business Restructuring: In the event of a merger, acquisition, or asset transfer, the new authority will be bound to follow this policy.
For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.
6 Cookie Policy
The ri77 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve website functionality.
6.1 Types of Cookies We Use
- Essential Cookies: For maintaining login sessions and ensuring security. The site cannot function properly without these.
- Functional Cookies: For remembering your language preferences, game settings, and personal preferences.
- Analytics Cookies: For analyzing which pages are visited most and how users navigate the site.
You can disable cookies at any time through your browser settings. However, please note that disabling certain essential cookies may affect site functionality.
7 Data Protection and Security
ri77 follows the highest industry standards to protect your information. Our security measures include:
- SSL/TLS Encryption: All data transfers occur through encrypted connections.
- Secure Data Storage: Sensitive information is stored with industry-standard encryption.
- Two-Factor Authentication: A two-step verification method to protect your account.
- Regular Security Audits: Routine assessments conducted by cybersecurity experts.
- Access Controls: Staff have access only to the information necessary to carry out their responsibilities.
- Firewall and Intrusion Detection: Use of advanced technology to prevent unauthorized access.
However, no internet-based system is completely secure. We therefore ask you as well — use a strong password and do not share your login credentials with anyone.
8 Data Retention Period
We retain your information only for as long as necessary:
- Active Account: For as long as your account remains active.
- Financial Records: For a specified period after account closure to meet legal requirements.
- Security Logs: Technical logs are retained for a defined period for fraud and abuse detection.
- Account Closure: Even after you close your account, it may not be possible to delete your information until legal obligations have been fulfilled.
9 Your Rights
You have the following rights regarding your personal information:
- Access: The right to know what information we hold about you and to receive a copy.
- Correction: The right to correct inaccurate or incomplete information.
- Deletion Request: The right to request deletion of your information in certain circumstances, though legal obligations will continue to apply.
- Objection to Processing: The right to object to the processing of your information for specific purposes.
- Opt Out of Marketing: The right to stop promotional communications at any time.
- Data Portability: The right to receive your information in a readable format.
To exercise these rights or for any privacy-related inquiries, please contact us.
10 Privacy of Minors
ri77 is for persons aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. If we learn that information from a minor has been collected, we will immediately delete that information and close the associated account.
If you believe a minor has opened an account on our platform, please notify us immediately through our 24/7 live chat.
11 Third-Party Websites
Our website does not contain any external third-party links. However, during the payment process you may be redirected to a portal for bKash, Nagad, or another payment provider. The privacy policy of that portal is governed by the respective payment provider's own policy — ri77's privacy policy does not apply in that case.
12 Policy Changes
ri77 may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page.
- By sending a notification to your registered email.
- By displaying a consent message at login.
Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
13 Contact
For any privacy-related questions, complaints, or requests, please contact us:
Email: [email protected]
Live Support: 24 hours a day, 7 days a week via live chat in Bengali
Website: ri77.cam
We generally try to respond to your request within business hours. Complex requests may take a little longer.